ORDERS

What type of payment methods do you accept? 

We accept all major credit cards and debit cards. All prices on our site are in CAD.  

When will my credit card be billed for my order?

All purchases through our website are charged at point of sale, so your credit card will be charged as soon as you order. 

Does sales tax apply to my order?

Provincial and international taxes will be applied at checkout.

My payment method was declined and I did not receive a confirmation email, what should I do now?

Payments can be declined for a variety of reasons. If your card was declined, you may still see a pending charge on your statement. If you do not receive a confirmation email, the order did not go through on our end.

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

This is a pre-authorized pending charge and is subject to change. The hold that you see on your statement could take up to 5-10 business days to be removed depending on your bank and their processing time.

What if I want to change or cancel my order? 

If you notice a mistake when you receive your order confirmation, please reach out to shopthesocialbutterfly@gmail.com with the correct information to see if changes can be made. Please double check your shipping address and your order details to ensure timely delivery.

SHIPPING

How long will it take for my order to arrive?

We ship all orders through Canada Post within Canada. Depending on your shipping method selected at check out, your order can take between 1-6 business days to arrive once the order is complete. 

How can I track my order?

You will receive an automated email containing tracking information as soon as a shipping label has been created for your order. Please note that it can take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn't immediately "in transit."

Where do you ship from?

All of our online orders ship from West Vancouver, B.C. 

Do you ship internationally?

Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees placed on international shipments.

My tracking says delivered, but I don't have my package?

ln the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (Canada Post) to inquire as to the whereabouts of your package. Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. The Social Butterfly is not liable for unforeseen issues caused by Canada Post, or theft at your destination, but we will do whatever we can to help in the event of a lost or stolen package.

RETURNS AND EXCHANGES

What is your exchange policy?
Please contact our support team to ensure eligibility of your exchange: shopthesocialbutterfly@gmail.com within 14 days of delivery of your item. 

What should I do if I received an item that is defective?
If you find an issue with your order, all inquiries must be emailed to shopthesocialbutterfly@gmail.com within 48 hours of receipt. Please be sure to include photographs of the defects so we can better assist you. Repairs and replacements work on a case-by-case basis and will be dealt with accordingly.